New & Existing Customers
Need an answer now? Check the list of frequently asked questions below to see answers to the most common account and order-related questions. Use the contact form to get in touch with us if you have questions we haven’t answered on our website.
What are my payment options?
Buying through Organica Phytopharma and OrganicaNaturals.com is safe and secure.
We accept Visa, MasterCard and Electronic Checks (eCheck).
Whenever your personal information is transmitted to other websites (e.g., another financial institution), it is protected through the use of encryption called the Secure Sockets Layer (SSL) protocol. This protocol secures your personal information from unauthorized access, use, or disclosure.
Sorry, we do not accept cash or other forms of payment by mail.
When will I get my order?
Your in stock order ships the same business day if you submit your purchase before 2:00PM PST. Orders received after the cut-off time, over the weekend, or on a holiday will ship the following business day.
Estimated S&H times for domestic shipments based on the United States Postal Service (USPS.com).
USPS Shipping Times for
|Shipping Method||Estimated Delivery|
|Standard (FREE)||4-7 business days|
|Priority||3-5 business days|
|Express||1-2 business days|
We will email you with a shipment confirmation as soon as your package is in the mail. Tracking details are typically available within 12 hours after your order has left our warehouse.
Log in to your Organica Account to check on the status of your order.
How do I track my shipment?
Log in to your Organica Account to track the status of your delivery.
Tracking details are typically available within 12 hours after your order has left our warehouse.
What if I have not received my order?
Log in to your Organica account at anytime if you need to track the status of your delivery.
Here is what to do if your delivery is past due or you think it might have been lost in the mail:
- Login to your Organica account to track and confirm your delivery
- Check with family members, roommates or neighbors who may have accepted your package if you were unavailable at the time of delivery
- Check to see if the USPS carrier left a notice indicating when and where you can pickup your package
- Check if the delivery carrier placed your package out of plain view
- International customers note: shipments may take longer to arrive than estimated due to customs inspection in your country
Let us know right away if you think your order has been lost in the mail. We will make sure we find your shipment or mail you a replacement if it is lost at no additional charge.
How do I cancel an order I just placed?
We want you to get your Organica products ASAP, so we ship orders right away. We must receive your cancellation within one hour of your successful online order submission.
We will issue an instant refund to your payment method on file if we successfully stop your shipment from leaving our warehouse. In the event your order has already shipped, you will need to wait until your merchandise is delivered before returning it back to us and receiving your refund.
Get in touch with us right away if you need to cancel an order you just placed.
How do I stop automatic billing?
It’s easy to make changes to your automatic refill schedule anytime you want!
Login to your Organica Phytopharma account to get started.
Once logged in, you will be able to temporarily postpone, reschedule, or cancel automatic refills altogether in just a few clicks.
How do I exchange an order?
Need to exchange your order for something else? No worries!
Use the contact form to get in touch with us so we can assist you with your exchange.
How do I return my order?
Sometimes, things don’t go as planned — no worries! It’s easy to return your order if you’ve changed your mind.
Use the contact form to get in touch with us about a return and refund. We’ll do our best to make sure it’s simple and stress-free!
How does your risk-free guarantee work?
Our task as a wellness company is to make sure you have the best experience possible when it comes to the products you buy from us.
Things don’t always go as planned and sometimes people change their minds. No worries — we guarantee your satisfaction or your money back!
Simply return your bottles — even if they are empty — for a refund if you are not totally satisfied with your experience within 60 days of receiving your order. That’s it! We will take care of everything else.
Use the contact form to get in touch with us about a return and refund. We’ll do our best to make it simple and stress-free!
What is your mailing address?
Need to send a letter? Mail your correspondence to our corporate address:
The Organica Company
30 Gould St
Sheridan, WY 82801
Returns will not be accepted at the above mailing address.
Please use the contact form to get in touch with us if you need to make an exchange or a return.
Do you have a phone number?
Need help placing your order today? Call us toll-free for assistance:
+1 (800) 617-5389
Toll-free sales associates are not qualified healthcare professionals. Sales associates cannot provide you with adequate medical advice. Schedule a consultation with your doctor if you have product-related questions that were not answered on our website.
If you haven’t found an answer to your question, please use the form below and we’ll respond to your inquiry within one (1) business day.