Get In Touch With Us
Need an answer now? Check the list of frequently asked questions below to see answers to the most common account and order-related questions. Use the contact form to get in touch with us if you have questions we haven't answered on our website.
Frequently Asked Questions: New and Existing Customers
What are my payment options?
Buying through Organica Phytopharma and OrganicaNaturals.com is safe and secure.
We accept Visa, MasterCard and Electronic Checks (eCheck).
Whenever your personal information is transmitted to other websites (e.g., another financial institution), it is protected through the use of encryption called the Secure Sockets Layer (SSL) protocol. This protocol secures your personal information from unauthorized access, use, or disclosure.
Sorry, we do not accept cash or other forms of payment by mail.
When will I get my order?
Your in stock order ships the same business day if you submit your purchase before 2:00PM PST. Orders received after the cut-off time, over the weekend, or on a holiday will ship the following business day.
Estimated S&H times for domestic shipments based on the United States Postal Service (USPS.com).
USPS Shipping Times for
US-based deliveries:
| Shipping Method | Estimated Delivery |
| Standard (FREE) | 5-10 business days |
| Priority | 3-5 business days |
| Express | 1-2 business days |
We will email you with a shipment confirmation as soon as your package is in the mail. Tracking details are typically available within 12 hours after your order has left our warehouse.
Log in to your Organica Account to check on the status of your order.
How do I track my shipment?
Log in to your Organica Account to track the status of your delivery.
Tracking details are typically available within 12 hours after your order has left our warehouse.
What if I have not received my order?
Log in to your Organica account at anytime if you need to track the status of your delivery.
Here is what to do if your delivery is past due or you think it might have been lost in the mail:
- Login to your Organica account to track and confirm your delivery
- Check with family members, roommates or neighbors who may have accepted your package if you were unavailable at the time of delivery
- Check to see if the USPS carrier left a notice indicating when and where you can pickup your package
- Check if the delivery carrier placed your package out of plain view
- International customers note: shipments may take longer to arrive than estimated due to customs inspection in your country
Let us know right away if you think your order has been lost in the mail. We will make sure we find your shipment or mail you a replacement if it is lost at no additional charge.
How do I cancel an order I just placed?
We want you to get your Organica products ASAP, so we ship orders right away. We must receive your cancellation within one hour of your successful online order submission.
We will issue an instant refund to your payment method on file if we successfully stop your shipment from leaving our warehouse. In the event your order has already shipped, you will need to wait until your merchandise is delivered before returning it back to us and receiving your refund.
Get in touch with us right away if you need to cancel an order you just placed.
How do I stop automatic billing?
It's easy to make changes to your automatic refill schedule anytime you want!
Login to your Organica Naturals account to get started.
Once logged in, you will be able to temporarily postpone, reschedule, or cancel automatic refills altogether in just a few clicks.
How do I exchange an order?
Need to exchange your order for something else? No worries!
Use the contact form to get in touch with us so we can assist you with your exchange.
How do I return my order?
Sometimes, things don't go as planned - no worries! It's easy to return your order if you've changed your mind.
Use the contact form to get in touch with us about a return and refund. We'll do our best to make sure it's simple and stress-free!
How does your risk-free guarantee work?
Our task as a wellness company is to make sure you have the best experience possible when it comes to the products you buy from us.
Things don't always go as planned and sometimes people change their minds. No worries - we guarantee your satisfaction or your money back!
Simply return your bottles - even if they are empty - for a refund if you are not totally satisfied with your experience within 60 days of receiving your order. That's it! We will take care of everything else.
Use the contact form to get in touch with us about a return and refund. We'll do our best to make it simple and stress-free!
Please see our Satisfaction Guarantee information page for additional details, terms and conditions.
What is your mailing address?
Need to send a letter? Mail your correspondence to our corporate address:
The Organica Company, LLC
30 N Gould St, Suite R
Sheridan, Wyoming 82801
Product returns will not be accepted at the above mailing address.
Please use the contact form to get in touch with us if you need to make an exchange or a return.
What is your phone number?
Call us toll-free if you need to speak with a customer care representative:
(800) 226-5018
We're here to help Monday thru Friday from 10AM to 10PM PST.
Wholesale and Distributors
Can I carry your products in my online store?
Absolutely! We'd love for you to carry our high-quality products in your online store. Use the contact form to let us know you are interested and we will email you an introductory PDF packet to help get you started.
Can I carry your products in my brick & mortar storefront?
Sounds like a great opportunity! We'd love it if you carried our high-quality products in your brick and mortar storefront. Use the contact form to let us know you are interested and we will email you an introductory PDF packet to help get you started.
Do you have product brochures?
Yes, just let us know which brochures you need from the brochure order form anytime you place your wholesale order and we will include them along with your shipment!
What are your wholesale distributor prices?
Wholesale prices are made available to all verified distributors.
You can register for a wholesale account at the Biva Global wholesale portal
How long will it take to be approved?
We are as excited about our partnership as you are! Approval and account setup usually takes just one or two business days. We will keep in touch throughout the process to let you know how it's going and answer any questions you may have.
Healthcare Providers
How do I carry your products in my practice?
It's easy to get started!
You can create a healthcare provider distributor account at the Biva Global Wholesale Portal website
What are your wholesale prices?
Wholesale prices are available to verified Professionals.
It's quick and easy to join our network of healthcare providers. Please visit the Biva Global Wholesale Portal to register your account.
Do you have product brochures?
Yes, just let us know which brochures you need from the brochure order form anytime you place your wholesale order and we will include them along with your shipment!
How do I reorder products?
Easy! Just shop directly on our website. As a professional healthcare provider, you will have access to special wholesale pricing discounts that are applied to your order automatically.
Login to your wholesale account and then visit our online store to see wholesale pricing.
Do you have a doctor locator for customers?
We always recommend the three closest practitioner locations to a customer who asks where they can purchase our products locally. Your address will be added to our doctor locator database as soon as you become a verified Organica Phytopharma Professional.
How long will it take to get verified?
We are as excited about our partnership as you are! Verification and account setup usually takes just one or two business days.